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FAQs

What is MAYAIA?

MAYAIA is a new way to shop fashion and beauty products, directly from the brands. As you browse you'll discover unique and exclusive pieces that are not available anywhere else, and you can learn about the designers, read their story and talk to other fashion lovers.

When you order the product you can know that you're ordering directly from the designer who made it - and they'll keep you updated with your order process.

What are prototype products?

On MAYAIA you'll find some prototype products - which are items that have not been produced yet. Designers can list products that they want to make, and if enough people order them then they will put them into production.

When you order a prototype product you're initially not charged - but instead the funds are held on your credit card. If enough people order the product then you'll be charged, the designer will start making the product and you'll be kept updated with the progress.

Prototype products are an amazing way to support new talent and add some completely unique pieces to your collection that don't exist anywhere else!

Can I return items?

Because the products on MAYAIA are exclusive and often made to order, we try to keep returns to a minimum - remember you're often buying from small businesses who are making very unique products just for you! However if you change your mind or there's a problem, you can absolutely return most products. Each designer's return policy is shown on the product page - in the Shipping & Returns section.

You can initiate a return from your order status page after you've placed an order, and the brand will send you instructions - including where to ship and what to include.

Are my card details safe?

Yes - MAYAIA uses one of the world's leading payment providers, called Stripe, to handle payments. Neither MAYAIA nor the brand have access to your card number, and it's not shared with anyone. It's always safe to shop with MAYAIA!

I have another question!

If you have any other questions, please don't hesitate to get in touch. You can find out how to get in touch on our contact page.

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